This past Christmas, I helped my parents choose a water filter. The latest “smart” models all came with a smartphone app that promised to monitor filter life, track water quality and automatically request service. Yet my father, age 75, and mother, 67, were quick to reject them in favor of a nondigital model.
“Every time it updates or I forget how to use it, we’ll have to call you,” my dad said.
As an only child living 8,000 miles (12,875 kilometers) away, I didn’t need convincing. My parents are aging in place and don’t need traditional caregiving – they cook, drive and manage their home just fine. Instead, I provide what I call technology caregiving: helping them with their digital activities of daily living, from online banking to booking theater tickets.
But as the tech industry shifts toward artificial intelligence agents and generative user interfaces – promising to make devices smarter than ever – I am bracing for this invisible workload to become heavier, not lighter. In addition to being a technology caregiver, I’m a computer scientist who studies human-computer interaction.
Technology caregiving
Technology caregiving is the act of helping someone use digital tools. While this isn’t entirely new – people have long helped grandparents program VCRs and connect parents’ desktop computers to the internet – the stakes have changed.
Today, digitization is ubiquitous. Helping with these tools is no longer just occasional unpaid tech support – it is a form of continuous caregiving essential for maintaining independence. For example, even the simple act of clipping coupons has gone digital – marginalizing older adults who are unable to navigate store apps to access these discounts.
People often view older adults as resistant to technology, but recent years – particularly since the COVID-19 pandemic – have shattered that myth. While gaps in internet access and device ownership remain, they are no longer major barriers to technology access.
Today’s seniors are not tech-averse, but constant updates and interface changes make using technology more difficult for them.
Jose Luis Raota/Moment via Getty Images
The emerging crisis is not about access, but effective use. Many older adults are now online and willing to use these tools, but they require frequent help from family, friends or communities.
The innovation tax
The problem isn’t just that devices and apps are getting complex; it’s that they are constantly changing. Frequent software updates and shifting interfaces can be frustrating for all users, but they turn familiar tools into foreign concepts for older adults.
This unpredictability is about to accelerate. Take generative user interfaces, which designers can use to dynamically generate an interface in minutes. Pair them with AI agents, and the system can assume the designer’s role, taking independent actions based on how it perceives a…
