The technology that runs Congress lags so far behind the modern world that its flag-tracking system just caught up to 2017-era Pizza Hut

The technology that runs Congress lags so far behind the modern ...

On a typical day, you can’t turn on the news without hearing someone say that Congress is broken. The implication is that this dereliction explains why the institution is inert and unresponsive to the American people.

There’s one element often missing from that discussion: Congress is confounding in large part because its members can’t hear the American people, or even each other. I mean that literally. Congressional staff serve in thousands of district offices across the nation, and their communications technology doesn’t match that of most businesses and even many homes.

Members’ district offices only got connected to secure Wi-Fi internet service in 2023. Discussions among members and congressional staff were at times cut short at 40 minutes because some government workers were relying on the free version of Zoom, according to congressional testimony in March 2024.

Congressional testimony discusses meetings being cut off at 40 minutes.

The information systems Congress uses have existed largely unchanged for decades, while the world has experienced an information revolution, integrating smartphones and the internet into people’s daily personal and professional lives. The technologies that have transformed modern life and political campaigning are not yet available to improve the ability of members of Congress to govern once they win office.

Slow to adapt

Like many institutions, Congress resists change; only the COVID-19 pandemic pushed it to allow online hearings and bill introductions. Before 2020, whiteboards, sticky notes and interns with clipboards dominated the halls of Congress.

Electronic signatures arrived on Capitol Hill in 2021 – more than two decades after Congress passed the ESIGN Act to allow electronic signatures and records in commerce.

The nation spends about US$10 million a year on technology innovation in the House of Representatives – the institution that declares war and pays all the federal government’s bills. That’s just 1% of the amount theater fans have spent to see ‶Hamilton“ on Broadway since 2015.

It seems the story of American democracy is attractive to the public, but investing in making it work is less so for Congress itself.

The chief administrative office in Congress, a nonlegislative staff that helps run the operations of Congress, decides what types of technology can be used by members. These internal rules exist to protect Congress and national security, but that caution can also inhibit new ways to use technology to better serve the public.

Finding a happy medium between innovation and caution can result in a livelier public discourse.

A group of people sit around a desk facing a television monitor, and with cameras facing them.

The pandemic compelled Congress to allow witnesses to testify before committees by videoconference.
Stefani Reynolds-Pool/Getty Images

A modernization effort

Congress has been working to modernize itself, including…

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